| Over the past several days I?ve been doing a mystery shopping campaign of Lasik surgery centers. - Dr. Gary S. Goodman |
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| With the onslaught of books from management gurus on improving customer service, and with a raised c ... - Joe Love |
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| With all of the calendars and PDA's and lists I make I recently did a really dumb thing. I forgot my ... - Anne M. Obarski |
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| Most of business owners fail to effectively attract and retain lifetime customers. What they fail to ... - Gley Yahya |
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| You probably think I am going to say something like, "The customer is always right." Right?? Wrong. ... - Terri Seymour |
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| For many years in business we concentrated on total customer service and then one day I bought the b ... - Lance Winslow |
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| The Call Center industry provides a large percent of employment in the United States. There are many ... - Damian Sofsian |
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| Today?s retail marketplace has become an aggressive playing field. The internet provides consumers w ... - Ken Lodi |
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| It's considered a formula for success: "Give the customer what they want." It can also be a formula ... - John Payne |
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| Customer service is all about customers? needs first and your needs second. If you apply this princi ... - Windsor Pennicott |
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| Everyone talks about exceeding your customers expectations. If you "manage' their expectations you a ... - Laurie Brown |
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| Some businesses have slow paying customers or past due balances because they didn?t ?train? their cu ... - Michelle Dunn |
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| Do you know what to do with customers who come to your business, but leave without making a purchase ... - Jo Ann Joy |
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| The customer service at Walt Disney World in Florida had always been exemplary. Yet on this occasion ... - Martin Haworth |
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| In the final analysis, the proof is in the pudding. If the employees at Wal-Mart think they can get ... - Theodore Sares |
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| It??s time to beat the old bad customer service drum again. I know, I??m sick of beating the drum, t ... - TimKnox |
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